AppGarden FAQ's


Frequently Asked Questions pertaining to AppGarden


Can I bring my paper clearances to the building secretary?
No. All clearances must be uploaded into AppGarden. If you are having difficulty making an account or uploading your clearances, please call HR at 215-529-2001 to make an appointment so we can assist you in person.


How long does it take for my application to get processed in AppGarden?
Please allow 1-3 days for your application to be reviewed. We encourage you to upload everything at one time to make for a quicker turnaround time.


I have clearances that are 3 years old. Will you accept them? No. We have a strict policy where we only accept clearances for new volunteers that are less than 1 year old. We do not make any exceptions to this policy.


I am a teacher in a neighboring school district. My employment clearances are from 2020. Since I am a teacher, can you accept these clearances? No. We have a strict policy where we only accept clearances for new volunteers that are less than 1 year old. We do not make any exceptions to this policy.


How much does it cost to obtain clearances?

  • State Police
    • Free for volunteers
    • $20.00 for contractors
  • Child Abuse
    • Free once every 57 months for volunteers
    • $13.00 for contractors
  • FBI Fingerprints
    • $21.85 for volunteers - service code 1KG6Y3
    • $23.85 for contractors - service code 1KG6XN


Does QCSD reimburse for clearances?
N
o.


How do I find my clearance on the State Police website? Please visit the State Police website FAQ page to help you navigate their system.


The Child Abuse website is asking for a KeyStone ID. Where do I find that? That is a unique, personalized ID given directly from the state when you make an account. If you are unsure of your KeyStone ID or have questions, please call 1-877-343-0494. You can also refer to the Child Abuse website FAQ page.


What if I have a record? Your record will be reviewed by the Human Resources Manager. You will receive a phone call if you are not approved to volunteer due to the findings of your background check.


Will the fingerprint location send my FBI results directly to you? No. We do not receive anything from IdentoGO. It is your responsibility to share your results with us.


I never got my fingerprint results, what do I do? Upload a picture of your receipt or confirmation email into AppGarden.


Why do I need a TB Test? A TB test is only needed if you are volunteering or more than 10 hours per week or if you are a contractor. If you are volunteering less than 10 hours per week, you only need to sign the TB Affirmation Form.


I will be volunteering more than 10 hours per week or I am a contractor, where can I get a TB Test? You can make an appointment with your family doctor, St. Luke’s, Urgent Care, etc. 

  • LVHN ExpressCARE in Richland Township (320 W. Pumping Station Road, Suite 3, Quakertown, PA 18951) offers walk-in appointments and they charge $9 for the test if you don’t have insurance. You can call them at 215-529-4300 for more information.


How often do I need to do this?
You only need to renew your State Police, Child Abuse, and FBI Fingerprints once every 5 years.


I have more questions or a concern, who should I call? You can call Denise Meehan or Doreen Koch at 215-529-2001. If they are not available, you can call Danielle Renz at 215-529-2052.

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